Customer Service
- Shipping & Delivery
- We deliver products Australia. Shipping costs are fixed price per case, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
- Orders are dispatched within 2-4 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.
- Privacy & Security
- We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
- When purchasing from melvillehill.com.au your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.
- Returns & Replacements
- Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
- If bottles are damaged or there is something wrong with the wine please contact us for arrangements on refunds.
- Payment, Pricing & Promotions
- All prices include GST and are in Australian Dollars.